Client Services Coordinator

Who we are

Atwave is a performance marketing agency that focuses on new customer acquisition through one media channel - email marketing. Atwave works closely with their nationwide branded clients across multiple verticals, helping them to achieve their growth and new customer acquisition goals at scale. Atwave's team prides themselves on being the absolute best at what they do and extremely innovative in their approach. We are looking for highly motivated individuals who are hungry to learn and gain hands-on experience from this influential team of marketing experts.

The role

The Client Services Coordinator role is the engine that keeps our client-facing team powered. This person will work across accounts to help execute campaign launches, harness data, and manage client financials. There is also tremendous opportunity to advance into managing client relationships, based on performance, over time. This person will be exceptionally detail-oriented and organized, able to handle a fast-paced environment and pivot between critical administrative tasks. 

Goals / remit

  • Reporting into a Client Services Manager, set up multiple new client launches per week, including documentation, tracking admin and testing, proofing creative work 
  • Liaise with clients professionally and authoritatively, as needed, to execute launches
  • Interact with all team members to secure performance intelligence, including but not limited to publisher delivery reports and creative insights
  • Share back basic analysis of all data in timely and thoughtful manner   
  • Maintain team financial projection and pacing documentation
  • Progress to managing campaigns for assigned clients

Requirements

  • Demonstrated ability to support a busy team and handle a wide range of project-based tasks; ideally in a digital marketing or technology-focused environment (AdOps a plus!)
  • Ability to aggregate and manage flow of accurate revenue and media performance data
  • Excellent relationship and communication skills – internal and client-facing
  • Curiosity and eagerness to learn and gain experience in digital marketing industry, especially around client relationship management
  • Bachelor’s degree and internship experience; 1+ year in a post-college role is a plus
  • Basic Excel, extra points for HTML, coding or reporting platform knowledge

Resume and cover letter are required for consideration. Please submit both to hello@atwave.com and list the position you are applying for within the subject line of the email. Looking forward to your application!

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