Client Services Manager

Who we are

Atwave is a performance marketing agency that focuses on new customer acquisition through one media channel - email marketing. Atwave works closely with their nationwide branded clients across multiple verticals, helping them to achieve their growth and new customer acquisition goals at scale. Atwave's team prides themselves on being the absolute best at what they do and extremely innovative in their approach. We are looking for highly motivated individuals who are hungry to learn and gain hands-on experience from this influential team of marketing experts.

The role

Our ideal candidate for this full-time position has the strongest written and verbal communication and client relationship building skills we have ever seen. They are exceptionally detail-oriented and organized, with the ability to think both creatively and analytically. This professional is highly self-motivated and confident, who feels comfortable in a fast paced environment. 1-3 years experience in digital media/media planning and client management required. 

Goals / remit

  • Establish and build relationships with our clients, new and existing, managing a portfolio of (very approximately!) 20 clients.

  • Optimize client relationships – deepening and strengthening our strategic value to their working day, business and bottom line. This is always about driving performance, and can often also be about using our hard-earned reputation to help win campaigns for additional lines of business.

  • Own the marketing strategy and execution for each client:

    • Run the performance data. Work with our media strategists to uncover what is working, fix what isn’t, and do so for every campaign, every live day. Produce retrospective reports too.
    • Work with our in-house design team to ensure that every client gets best-in-class email creative, from the get-go, and regularly as the partnership progresses.
    • Solve tension points or navigate complex arrangements constructively – knowing when to escalate.
  • Recognize and troubleshoot basic technology and know when to escalate technology and tracking issues.

  • Play a solid part in company client finance. Ensure paperwork, budgets, pacing, projections and billing are accurate and up to date.

  • Oversee a junior team member to support the client data gathering and set-up tasks, helping them prioritize.

  • Support sales pipeline process where needed, especially if you have expertise in a relevant category.

Requirements

  • Solid knowledge and understanding of digital marketing concepts and terminology, from 1-3 years experience in an agency, marketing technology firm or in-house marketing team. Direct response, customer acquisition and/or email marketing experience preferred.

    • Demonstrated ability to handle both creative and analytical demands within this role. 
    • Experience managing multiple client partners simultaneously.
  • Experience and successful track record in client management, with clients who can recommend you! 

  • Demonstrated ability to manage and report on a media / marketing budget; and forecast

  • Exceptional verbal and written communication skills

  • Bachelor’s degree

  • Basic PowerPoint / Keynote + Excel

  • Basic HTML or Cake / Google Analytics (or similar) experience a plus

  • Cultural fit: 

    • Curiosity and eagerness to learn and gain experience is critical to being able to ramp and deliver on our proposition. 
    • Must be able to handle fast paced environment and able to juggle priorities.
    • Love working with people and part of a team that cares about each other.

Resume and cover letter are required for consideration. Please submit both to hello@atwave.com and list the position you are applying for within the subject line of the email. Looking forward to your application!

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